Frequently Asked Questions (FAQ)
Have questions about your smart pet products or order? We’re here to help.
🚚 Shipping & Delivery
Where do you ship to?
We ship worldwide. All orders are processed within 24–48 hours and delivered via trusted international carriers.
How long does delivery take?
Delivery time depends on your location:
- United States: 5–8 business days
- Europe: 6–10 business days
- Asia Pacific: 4–9 business days
- Other regions: 7–14 business days
How can I track my order?
Once your order is shipped, you will receive a tracking link via email. You can also log into your account to check your order status.
🛠 Warranty & Returns
Do your products come with a warranty?
Yes. All PawBit smart pet products come with a 12-month limited warranty. If you encounter any manufacturing defects, we’ll repair or replace it free of charge.
What is your return policy?
You can return any unused item within 30 days of delivery for a full refund. Items must be returned in original packaging with all components included.
How do I start a return or warranty claim?
Please contact our support team at pawbitstore@gmail.com with your order number and issue description. We’ll guide you through the next steps.
🧠 Product Usage & Support
How do I set up the smart feeder or water fountain?
Every product includes a printed quick-start guide and online video tutorial. Setup typically takes less than 10 minutes.
Do your devices require Wi-Fi?
Yes, for full functionality (remote control, scheduling, etc.), your device should connect to a 2.4GHz Wi-Fi network.
Where can I download the mobile app?
You can find our official app on the App Store (iOS) and Google Play (Android). Search for “PawBit Smart Pet.”
Are your devices safe for pets?
Absolutely. All our products are made with food-grade, BPA-free materials and tested for electrical and mechanical safety.
💬 Still need help?
If your question isn’t listed here, feel free to contact us at pawbitstore@gmail.com or use the chat icon in the bottom right corner.
Why Choose Us
✅ Built by pet lovers, for pet lovers
✅ High-quality materials & minimalist design
✅ Friendly support team that understands pets
✅ Continuous innovation in pet wellness tech
“With PawBit, you’re not just buying a smart device — you’re giving your pet a smarter, happier life.”